Return & Refund Policy

📋 Overview

At Shadikey, we stand behind the quality of our services. This Return & Refund Policy outlines when and how you may request a refund for any subscription or payment made on our platform.

Since Shadikey is a digital service platform, the concept of "returns" does not apply in the traditional sense. However, we offer refunds under specific circumstances as detailed below.

✅ Refund Eligibility

You are eligible for a full refund under the following circumstances:

1. 7-Day Satisfaction Guarantee

If you subscribe to any paid plan and are not satisfied, you may request a full refund within 7 days of purchase, provided:

• The refund request is made within 7 days of the subscription start date
• You have not used the premium features (unlimited swipes, "who liked me," etc.) more than 5 times
• Your account is in good standing (not banned or suspended)
• This is your first refund request on Shadikey

2. Technical Failure

You are eligible for a full refund if:

• A verified technical error on our side prevented you from accessing premium features for more than 72 consecutive hours
• You were charged but your subscription was not activated due to a payment gateway error
• A known platform bug materially impacted your experience during the subscription period

3. Duplicate Charges

If you were charged more than once for the same subscription period, we will immediately refund the duplicate charge(s) upon verification.

4. Unauthorized Transactions

If a payment was made from your account without your authorization, contact us immediately at billing@shadikey.in. We will investigate and refund if unauthorized access is confirmed.

❌ Non-Refundable Cases

Refunds will not be issued in the following situations:

• Refund requests made after the 7-day window has expired
• Subscriptions where premium features were used extensively (more than 5 times)
• Account suspension or termination due to violation of Terms & Conditions
• Change of mind after using the service
• Dissatisfaction with match quality or number of matches (as matching depends on available profiles)
• Inability to find a partner (Shadikey facilitates connections but cannot guarantee outcomes)
• Refund requests from accounts that are banned for misconduct
• Partial month usage for monthly plans that have been cancelled mid-term
• Promotional, discounted, or free trial subscriptions
• Subscriptions purchased through third-party resellers

📝 How to Request a Refund

To submit a refund request, please follow these steps:

⏱️ Processing & Timeline

Once your refund is approved, processing times vary by payment method:

• UPI / Wallets (Paytm, PhonePe): 1–3 business days
• Debit/Credit Cards (Razorpay/Stripe): 5–7 business days
• Net Banking: 3–5 business days
• EMI Transactions: 7–14 business days (EMI cancellation may apply)

We will notify you via registered mobile number and email at each stage of the refund process. If you don't receive your refund within the stated timeframe, please contact your bank before reaching out to us.

⚡ Partial Refunds

In certain situations, we may issue a partial (pro-rated) refund:

• Service Downtime: If our platform was inaccessible for more than 24 hours during your subscription period, we'll credit the proportional days as an account credit or partial refund
• Plan Downgrade: If you downgrade from Gold to Premium mid-cycle, we'll credit the price difference as account credits
• Billing Disputes: In cases where we determine partial responsibility, we may offer a pro-rated refund at our discretion

Partial refunds are calculated on a per-day basis: (Total amount paid ÷ Total subscription days) × Remaining days = Refund amount.

💳 Payment Issues

Failed Payments

If your payment failed but money was deducted from your account, it will automatically reverse within 3–5 business days per your bank's policy. If it doesn't reverse, contact us with your bank statement showing the deduction.

Payment Gateway Disputes

If you raise a chargeback with your bank/card provider without contacting us first, your Shadikey account will be temporarily suspended pending investigation. We encourage you to contact us directly at billing@shadikey.in first for faster resolution.

GST & Taxes

All subscription prices are inclusive of applicable GST (18%). Refunds include the full amount paid including taxes.

🔚 Subscription Cancellation

You can cancel your subscription at any time through the app's Account Settings. Here's what happens when you cancel:

• Your premium access continues until the end of the current billing period
• You will not be charged for the next period (subscriptions are not auto-renewed unless opted in)
• Cancellation does not automatically trigger a refund — you must separately request a refund if eligible
• After cancellation, your account reverts to the Free plan at the end of the billing period

To cancel, go to: App → Profile → Account Settings → Subscription → Cancel Subscription

📬 Contact Our Billing Team

For refund requests, billing queries, or payment issues, contact us through any of these channels:

• Email: billing@shadikey.in (response within 24 hours)
• Support Portal: Contact Form — select "Billing & Refund" category
• Phone: +91 80000 12345 (Mon–Fri, 10am–6pm IST)
• In-App: Profile → Help & Support → Billing Issue

Please allow up to 2 business days for a response. We appreciate your patience and are committed to resolving your concern fairly and promptly.