Contact Us

Shadikey uses OTP-based login — there's no password to reset. Simply open the app, enter your registered mobile number, and request a new OTP. If your number has changed, contact support.

After approval, refunds take 5–10 business days depending on your payment method. UPI/wallets are fastest (1–3 days), while credit/debit cards take 5–7 days. See our Refund Policy for full details.

Yes! Deleted accounts can be restored within 30 days of deletion. Contact our support team with your registered mobile number and reason for restoration. After 30 days, account data is permanently erased.

Tap the ⋯ (more options) on any profile → Report User → Select reason. Our safety team reviews all reports within 24 hours. For urgent safety concerns, email safety@shadikey.in directly.

Free plan users get 10 swipes (likes/dislikes) per day. The count resets at midnight. Premium users get unlimited swipes. Upgrade to Premium anytime from Account → Subscription.

Accounts may be suspended for violating our Terms & Conditions — including fake profiles, harassment, or inappropriate content. If you believe your suspension was in error, email appeals@shadikey.in with your registered number.

Yes. We use JWT authentication, HTTPS encryption, rate limiting, and MongoDB injection protection. Your mobile number is never shared without your consent. Read our full Privacy Policy.

Go to: App → Profile → Account Settings → Subscription → Cancel Subscription. Your premium access continues until the end of the billing period. Subscriptions don't auto-renew unless you've enabled it.